Frequently Asked Questions

You can book an appointment by calling +977 9851356464, using our online booking form, or visiting our clinic directly. We recommend calling ahead to ensure availability. For urgent appointments, please mention the urgency when calling.

Please bring your previous medical records, current medications, insurance card (if applicable), and any relevant test results. For first visits, please arrive 15 minutes early for registration. If you're coming for allergy testing, avoid antihistamines 48 hours before your appointment.

Please inform us at least 24 hours in advance if you need to cancel or reschedule your appointment. You can cancel by calling +977 9851356464 or messaging us on WhatsApp. Same-day cancellations may incur a fee.

Yes, we accept walk-in patients, but we recommend calling ahead to minimize wait times. Emergency cases are always prioritized. Our reception staff will guide you on expected wait times.

For your first visit, please arrive 15 minutes early for registration and paperwork. For follow-up visits, arriving 5-10 minutes early is sufficient. If you're late, please call us so we can adjust your appointment time.

PFT (Pulmonary Function Test) is a comprehensive lung function test that measures how well your lungs work. It includes tests for lung capacity, airflow, and gas exchange. The test is painless and takes about 15-30 minutes. We use high-end US technology for the most accurate results.

Yes, we specialize in both pediatric and adult care. Dr. Ruby Thakur is our specialist pediatrician who handles respiratory and allergic conditions in children from birth to adolescence. Our child-friendly approach ensures comfortable visits for young patients.

We offer comprehensive allergy testing including skin prick tests, blood allergy panels (IgE testing), food allergy testing, patch testing for contact allergies, and environmental allergy testing. Our tests are suitable for both children and adults, with results typically available within 24-48 hours.

ECG (Electrocardiogram) is a quick, painless test that records the electrical activity of your heart. It helps detect heart rhythm problems, heart attacks, and other cardiac conditions. The test takes only 5-10 minutes and provides immediate results.

Spirometry is a breathing test that measures how much air you can inhale and exhale, and how quickly you can exhale. It's essential for diagnosing and monitoring asthma, COPD, and other respiratory conditions. The test takes about 15 minutes and is completely safe.

Yes, we provide in-clinic nebulization services for acute respiratory conditions, asthma attacks, and COPD exacerbations. Our trained staff administers the treatment under medical supervision, and we also teach proper inhaler techniques for home use.

We offer digital chest X-rays for detailed imaging of lungs, heart, and chest structures. Our modern equipment provides high-quality images with minimal radiation exposure. Results are typically available the same day, and our doctors provide immediate interpretation.

Avoid heavy meals 2 hours before the test, don't smoke for at least 4 hours prior, avoid vigorous exercise on test day, and wear loose, comfortable clothing. Bring a list of current medications. If you use inhalers, ask your doctor whether to use them before the test.

Skin prick tests are very safe with minimal side effects. You may experience small, itchy bumps at the test sites, which typically disappear within 30-60 minutes. Severe reactions are extremely rare. Our medical staff monitors you throughout the testing process.

Most routine test results are available within 24-48 hours. Some specialized tests may take 3-5 days. We will contact you as soon as your results are ready. For urgent cases, we can provide preliminary results immediately.

Most of our tests don't require fasting. However, for certain blood tests, you may need to fast for 8-12 hours. We'll inform you in advance if fasting is required for your specific tests. You can drink water unless instructed otherwise.

This depends on the test. For allergy testing, avoid antihistamines 48 hours prior. For breathing tests, continue regular medications unless instructed otherwise. Always bring a list of current medications and inform our staff about any medications you're taking.

We accept cash, credit/debit cards (Visa, Mastercard), major mobile payment systems (eSewa, Khalti), and several insurance providers. We also offer EMI options for major treatments. Please contact us for specific insurance coverage information.

We offer competitive pricing and occasional promotional packages. Senior citizens (65+) and students may be eligible for discounts. We also provide family packages for multiple family members. Please inquire at the reception for current offers.

Yes, we work with several major insurance providers in Nepal. Please bring your insurance card and contact your insurance company to confirm coverage. Some services may require pre-authorization. Our staff can help you with insurance paperwork.

Yes, we provide detailed cost estimates before any treatment or procedure. Our staff will explain all charges upfront, including consultation fees, test costs, and medication expenses. There are no hidden charges.

For expensive treatments or procedures, we offer flexible payment plans. Please discuss payment options with our billing department. We aim to make quality healthcare accessible to everyone.

Allergy testing can be performed at any age, including infants. However, skin prick tests are typically more reliable after 6 months of age. Our pediatric specialist will determine the most appropriate testing method based on your child's age and symptoms.

Our pediatric specialist uses child-friendly techniques, distraction methods, and gentle approaches. We explain procedures in age-appropriate terms and allow parents to stay with children during most tests. Our staff is specially trained in pediatric care.

We treat all pediatric respiratory conditions including asthma, recurrent pneumonia, bronchitis, congenital respiratory conditions, sleep-related breathing disorders, and allergic rhinitis. We also provide vaccination services and preventive care.

Yes, we provide pediatric nebulization services with child-friendly masks and equipment. Our staff is trained in pediatric nebulization techniques, and we teach parents how to continue treatments at home safely.

We are open everyday from 8 AM to 8 PM, including weekends and holidays. Emergency services are available 24/7. You can reach our emergency line at +977 9851356464 at any time. Our pharmacy is also open during clinic hours.

Yes, street parking is available near our clinic at Dillibazar Pipalbot. There are also several paid parking lots within walking distance. Our staff can guide you to the nearest parking options when you call.

Initial consultations typically take 30-45 minutes, while follow-up visits usually take 15-20 minutes. However, this may vary depending on your specific condition and required tests. We recommend allowing extra time for your first visit.

Yes, our clinic is fully wheelchair accessible with ramps, wide doorways, and accessible restrooms. We also have a wheelchair available for patient use if needed. Please inform us in advance if you require assistance.

Yes, we have a fully stocked pharmacy on-site that can fill your prescriptions immediately after your consultation. Our pharmacists can also provide medication counseling and answer any questions about your medications.

Home visits are available for elderly or severely ill patients who cannot travel to the clinic. Please call +977 9851356464 to discuss home visit availability and scheduling. Additional charges may apply based on distance.

For respiratory emergencies, call our 24/7 emergency line at +977 9851356464 immediately. If the situation is life-threatening, call 102 for ambulance services. For severe asthma attacks, use your rescue inhaler while waiting for medical help.

Yes, we are equipped to handle severe allergic reactions (anaphylaxis) with epinephrine auto-injectors and emergency medications. However, for life-threatening reactions, call 102 for immediate ambulance assistance while heading to our clinic.

We maintain a full range of emergency medications including epinephrine, bronchodilators, corticosteroids, antihistamines, and IV medications. Our emergency protocols are designed to provide immediate care for respiratory and allergic emergencies.